Refund & Cancellation Policy

Last updated: 13th August 2026

Because most of what we make is produced specifically for you, our refund policy differs by service. This doesn't affect your other statutory consumer rights.

Custom Stationery

Custom pieces are designed individually for your event and are made to your specification. Once your 50% deposit is paid and design work begins, deposits are non-refundable. If you cancel after final approval but before printing, any additional design fees paid beyond the deposit are non-refundable; once printing has started, the full order is non-refundable.

Semi-Custom Stationery

Semi-custom suites are based on an existing collection design, personalised with your names, wording, and colour choices. You may cancel for a full refund before you approve your final proof. Once you approve your proof and production begins, the order is non-refundable, as printing starts immediately on approval.

Branding & Styling Sessions

Consultation deposits are non-refundable once the session has taken place. If you need to reschedule, give us at least 48 hours' notice; cancellations with less notice, or no-shows, forfeit the deposit.

Shop — Digital Downloads

Digital templates are non-refundable once the download link has been accessed, in line with standard digital content rules. Before purchase, you'll be asked to confirm you understand this and agree to waive the standard cancellation period in exchange for immediate access.

Our Mistakes

If a piece arrives damaged, misprinted, or doesn't match your approved proof due to an error on our part, we'll reprint or correct it at no charge. This doesn't cover errors that were present in a proof you approved — please review every proof carefully before signing off, including spelling of names and dates.

How to Request a Refund or Reprint

Email hibahhoque@gmail.com with your order number and details. We aim to respond within [5] business days.