Orders & Shipping
Last updated: 13th August 2026
How Ordering Works
Enquiry via our Contact page
Consultation and proposal (Custom), or personalisation details (Semi-Custom).
Deposit or payment to confirm your order.
Design, drafts, and your approval.
10. Production and delivery.
Estimated Timelines
Custom stationery — design begins no earlier than 6 months before your event date (invitations can start up to a year ahead); allow a minimum of 6 weeks from approved proof to delivery for printing and finishing.
Semi-Custom stationery — allow a minimum of 3 weeks from approved proof to delivery.
Branding & styling — delivered digitally depending on your needs.
Shop digital downloads — instant. You'll receive a download link by email immediately after checkout.
Timelines are longer during peak wedding season (spring and autumn) — we'll confirm realistic dates for your order at booking.
Shipping — Physical Orders
We ship within the UK and UAE as standard, with international shipping available on request — contact us before ordering if you're outside these regions.
Shipping costs are calculated at checkout based on weight, order size, and destination.
Estimated transit time: 2–5 business days UK/UAE domestic, 7–14 business days international, once your order has shipped.
You'll receive a tracking link by email once your order dispatches.
International orders may be subject to customs duties or import taxes on arrival — these are the recipient's responsibility and aren't included in our shipping charge.
Digital Delivery
Shop templates are delivered as a downloadable file (or link) sent to the email address used at checkout, available instantly after payment. Please check your spam folder if it doesn't arrive within a few minutes, then contact us.
Damaged, Lost, or Delayed Orders
If your order arrives damaged or doesn't arrive within the estimated window, email hibahhoque@gmail.com with your order number. We'll investigate with the courier and arrange a reprint or resolution where the fault is on our end.
Questions About Your Order
Email hibahhoque@gmail.com with your order number for a status update at any time.